سياسة الاسترجاع

-Returns and Refunds:

Our team is always working hard to ensure your return is processed as soon as possible. Please allow 4 - 7 business days to process. We appreciate your patience and understanding. It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer returns/refunds for item/s 

If the item does not fit you.

The quality doesn't match the description, or you have simply changed your mind.

Please be advised that for us to accept your return, the item/s should pass the quality control done via the returns team, provided that:

The item is unworn and in original condition with all the tags still attached

The item has absolutely no marks or stains (including makeup)

The item is returned to us within 14 days from the delivery date

The item does not have any odor (including deodorant, perfume, body odor or washing powder)

The receipt is available

OKOYE has the right to reject returns beyond the return period limit or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer with an explanation and any shipping costs involved will not be covered by OKOYE.

Refunds are processed within 4-7 working days of us receiving the item.

Cash refunds will be transferred to your bank account or e-wallet.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this. Payments will be credited back to the original purchaser's credit card.

 

-Exchange:

The same rules for returns are applied to exchanges. If you wish to exchange any of the items, send us an email with the pieces to be exchanged and their substitutes.

If possible, we would love to know the reason for the exchange.

A single delivery fee will be requested for each exchange.